Strategic leadership, governance, and oversight of all technology operations.

• Technology roadmap & budgeting

• Vendor and contract management

• Cybersecurity oversight

• Policy governance

• Board/executive reporting

Process mapping, redesign, modernization, and internal control strengthening.

• Current‑state process documentation

• Future‑state optimization

• Workflow automation planning

• Software Implementation Planning

• Vendor Coordination

• Configuration & Deployment Oversight

• User Acceptance Testing (UAT)

• Training & Change Management

• Project Governance & Reporting

Internal Control User ID & Access Controls

• Review and document all system user accounts

• Validate role‑based access permissions

• Identify segregation‑of‑duties conflicts

• Recommend access governance improvements

• Support least‑privilege implementation

• Assist with periodic access recertification

Automation and digital transformation.

• Custom workflows

• Metadata templates

• Repository structure

• Records management alignment

Comprehensive management of public‑facing websites with full accessibility compliance under ADA Title II and WCAG 2.1 AA.

• Website Content Management & Updates

• Technical Website Maintenance

ADA Title II & WCAG 2.1 AA Web Accessibility Compliance

• Accessibility audits of website content, structure, and navigation

• Remediation of documents (PDFs, forms, public postings)

• Ensuring program accessibility for all online services

• Alternative format and reasonable modification support

• Compliance documentation for DOJ expectations

• Ongoing monitoring to maintain accessibility standards

Public Communication & Transparency Support

• Emergency alerts and homepage messaging

• Public meeting postings and statutory notices

• Accessibility‑compliant formatting for public communications

Compliant, audit‑ready policy development.

• Acceptable Use, Access Control, Incident Response

• Data retention & records management

• Change management standards

Security program leadership.

• Risk assessments

• Vulnerability oversight

• Security training

• Incident response coordination

• PCI Compliance

Administrative and compliance support for Economic Development agencies such as IDA and LDC operations.

• Application intake & project coordination

• Public hearing preparation

• Board meeting management

• Resolution Certification

• PILOT tracking